Frequently asked questions
Answers for property owners, residents and anyone curious about Simplifi Investments. Don’t see your question? Call us at (484) 369-7989.
Owner questions
What to expect when Simplifi manages your rental.
What areas do you serve?
We manage rentals in Pennsylvania and Delaware, including Montgomery, Chester, Berks and Lehigh counties and Middletown, DE. See Areas We Serve, or call us to confirm your town.
What types of properties do you manage?
Single-family homes, townhomes, condos, duplexes and small multifamily buildings, from one rental to a full investor portfolio.
How much does property management cost?
Pricing depends on the property type, location and services you need. We give every owner a written proposal with all fees listed up front before anything is signed.
Can you take over a property that already has a tenant?
Yes. We review the existing lease, transfer the security deposit and records, introduce ourselves to the resident, and take over from there.
How do you screen applicants?
We use written criteria covering income, credit, rental history and background, and apply them the same way to every applicant in line with federal, state and local Fair Housing laws.
How long does it take to find a tenant?
It depends on the property, price and season. We price based on current local comparables and market the home right away to keep vacancy as short as possible.
Who approves repairs?
We handle routine maintenance right away. For larger repairs, we contact you first with details and cost, unless it’s an emergency that threatens safety or the property.
How and when do I get paid?
Rent is collected online and paid to owners by direct deposit each month, with a statement showing all income and expenses. You also receive year-end tax documents.
What happens if a tenant doesn’t pay?
We follow up promptly and enforce the late-fee and notice terms of the lease. If it becomes necessary, we coordinate with your attorney on the legal process in Pennsylvania or Delaware.
Do I need a rental license or inspection?
Many municipalities in Pennsylvania and Delaware require rental licenses or inspections. We’ll help you find out what applies to your property and stay current.
How do I pay rent?
Contact us for current payment options. Online payments through the Simplifi Portal are coming soon.
When is rent due?
Rent is due on the date in your lease, usually the 1st of the month. Late fees follow your lease terms.
How do I request a repair?
Use the maintenance request form and add a photo if you can. For emergencies like flooding, no heat in winter or a sewage backup, call us right away at (484) 369-7989. For fire or gas leaks, call 911 first.
Do I need renter’s insurance?
Check your lease. Even if it isn’t required, we strongly recommend it, because the owner’s insurance doesn’t cover your belongings.
Can I have a pet?
Pet policies vary by property and are listed in your lease. Ask us before bringing a pet home. Assistance animals are not considered pets.
How do I give notice that I’m moving out?
Send written notice as required by your lease. We’ll confirm and send move-out instructions so you can get the most of your security deposit back.
About Simplifi
Where are you located?
We’re based in Chester Springs, PA 19425 and manage properties across Pennsylvania and Delaware.
Do you help people buy or sell homes?
Not yet. Real estate services are planned for 2027 and will be offered only after all required licenses are in place. Join the waitlist to hear when we launch.
What is the Simplifi Portal?
It’s an online portal we’re building where residents will pay rent and request repairs, and owners will see statements and property activity. Learn more.
How do I reach you?
Call (484) 369-7989, email info@simplifiinvestments.com, or use our contact form.